An interesting conversation is progressing in the comments section of this article - Strangely Enough I Find Myself Sympathising With Walmer Township Protesters - on MyPE. We would appreciate your opinion there and, more importantly, ideas on how to solve everyone's concerns amicably because, let's face it, our current crop of political masters look like they need a bit of help. Over on Twitter this is what people are saying: [blackbirdpie … [Read more...] about The Latest from Walmer
service delivery
War-Rom on No-Service-Delivery
The Nelson Mandela Bay Communications spokesperson, Kupido Baron reports thus; "The Nelson Mandela Bay Municipality's War-Rom on No-Service-Delivery made extremely great advances in providing efficient services to the residents of this forward-thinking municipality. Since the established of this centre on 11 May 2011, days before the African National Congress won an outright majority on 18 May 2011 to govern the city again, 92.5% of the complaints received up until 11 May this year were … [Read more...] about War-Rom on No-Service-Delivery
How to Log Complaints With the NMBMM Service Delivery Call Centre
If you are not yet aware, the metro has established a Service Delivery Call Centre to assist with a one-stop-shop when assisting with municipal complaints. Please note the detailed process that should be followed when logging a complaint with the Joint Operation Centre (JOC). All members of the public are encouraged to make use of this facility using the toll free number and by following the process outlined below. Your are of course also welcome to log your complaint with myself via … [Read more...] about How to Log Complaints With the NMBMM Service Delivery Call Centre
War Room on Service Delivery working well to please irate consumers
The Nelson Mandela Bay Municipality has managed to considerably reduce the number of irate consumers since the introduction of the War Room on Service Delivery early this year. The War Room on Service Delivery is a 24 hour call centre (reachable on 0800 20 50 50) where residents are able to log any service delivery related complaints. It is a one-stop service centre that attends to all enquiries of residents, increasingly in an efficient way! The War Room on Service Delivery boasts an … [Read more...] about War Room on Service Delivery working well to please irate consumers
Over 86% of Service Delivery Enquiries Resolved
The call centre launched by the Nelson Mandela Bay Municipality this year has seen a decrease in irate customers since its launch in May. A total of 22 391 out of the 25 913 calls received via the call centre had been resolved to the satisfaction of residents by close of business on Tuesday 20 September, representing an 86.4% success rate. There are currently 3 522 complaints still receiving attention and the relevant municipal directorates are working hard to ensure the successful resolution … [Read more...] about Over 86% of Service Delivery Enquiries Resolved
Over 80% Employee Turnout in Mandela Bay Yesterday, 9 Customer Care Centres Closed Today
There were no recorded disruptions to service delivery in Nelson Mandela Bay yesterday as over 80% of employees reported for work. All refuse collection trucks worked according to schedule, the sewerage plants functioned as usual and electrical and water related services were rendered. Only the Fresh Produce Market experienced a serious staff stay away yesterday, inconveniencing shoppers. Nine customer care centres in Daleview, Khayamnandi, Despatch, Mthombolwazi, Motherwell Shopping … [Read more...] about Over 80% Employee Turnout in Mandela Bay Yesterday, 9 Customer Care Centres Closed Today
58% of Customer Queries Completely Resolved Since Launch Date
The War-room on Service Delivery that was introduced by the Nelson Mandela Bay Municipality to improve responsiveness to customer complaints has recorded impressive performance, hardly two moths after the initiative was launched. Of the 7720 complaints lodged with the call centre since its launch on 11 May 2011 to date, a staggering 4444 have been finalized, underscoring the potential success of this integrated approach to customer service. The cases resolved cut across a number of … [Read more...] about 58% of Customer Queries Completely Resolved Since Launch Date
What are you Voting for in the 2011 Municipal Elections?
Local Government is responsible for the delivery of basic services to local communities, such as water and electricity, sanitation, waste removal, building and maintaining municipal roads, regulating municipal transport services and running municipal health services. Before you make your cross evaluate the Nelson Mandela Bay Municipality honestly on the above. Ponder also on this strange situation: The official opposition is accused of being white, rich and conservative with no desire … [Read more...] about What are you Voting for in the 2011 Municipal Elections?
Missionvale Sh*t Protest
Dear Editor Yesterday morning (5 May 2011) I was teaching at Missionvale campus of NMMU, and drove through a pile of human shit on the road, after distressed residents of Missionvale had protested against the 'bucket system' by blocking the road and pouring out the contents of their buckets. You may remember that two years ago, there were similar protests by residents of Missionvale, blocking the Uitenhage road, although not with shit. What interests me is that although I heard a report of … [Read more...] about Missionvale Sh*t Protest
One More Try at Service Delivery Before 18 May
Local government will never be the same again after the Parliamentary Portfolio Committee on Cooperative Governance and Traditional Affairs unanimously passed the Municipal Systems Amendment [Bill 22 of 2010] on Tuesday. The Bill is aimed at professionalising local government for improved service delivery and performance management. "Local government will never be the same again. This Bill will open a new chapter in local government and help turn it around into a responsive, accountable, … [Read more...] about One More Try at Service Delivery Before 18 May
Become a Service Delivery Failure Impimpi
The Public Protector is calling on civil society to report service delivery failures as well as improper conduct by organs of state. Speaking at the launch of the social justice NGO Khaya College's Setsi sa Mosadi in Johannesburg on Saturday, Advocate Thuli Madonsela emphasised that her office does not only focus on matters involving high ranking government officials. "You probably think we investigate corruption cases only because of recent events. The truth is 90 percent of the cases we … [Read more...] about Become a Service Delivery Failure Impimpi
Rapid Response Task Team to Deal With Service Delivery Issues
On Wednesday the Executive Mayor Zanoxolo Wayile announced the implementation of a Rapid Response Task Team (RRTT) after witnessing major shortcomings in impoverished areas of Nelson Mandela Bay during his five day community visits. Mayor Wayile, who led a team of his Mayoral Committee members and senior officials on the visits, said the RRTT will follow up on progress made with the issues highlighted. The team will be accountable to the Acting Municipal Manager, Mr Elias Ntoba, who will … [Read more...] about Rapid Response Task Team to Deal With Service Delivery Issues
Late to Bed and Early to Rise for Councillors
Nelson Mandela Bay Executive Mayor Zanoxolo Wayile warned senior managers of the Municipality on Thursday that a five day visit to ward areas experiencing service delivery problems is required and that no excuses will be accepted. His words are barely cold and a programme that will start on Monday (February 21) and end on Friday (February 25), was put in place to ensure that all Councillors and Executive Directors experience first hand what is taking place in the most remote corners of Nelson … [Read more...] about Late to Bed and Early to Rise for Councillors
