When all else fails phone the Nelson Mandela Bay Service Delivery Center: 080 0205050
Kindly take note that the following processes need to be followed to log complaints with the Service Delivery Call Centre. You can log a complaint by:
- Phoning the Service Delivery Call Centre on 0800 20 50 50
- E-mailing the Service Delivery Call Centre on waterleaks@mandelametro.gov.za
For a complaint to be logged, they will need the following information:
- Detailed description of the problem (i.e. for a faulty street light, please quote the street pole number).
- Address where the problem is
- Complainant’s information
- Phone / contact number
Essential and Emergency numbers for Port Elizabeth, Uitenhage and Despatch. AMBULANCE: 10177 AUTOMOBILE ASSOCIATION
- Breakdown: 0800 111 998
- Toll free: 0800 010 101
FIRE & EMERGENCY SERVICES
- General: 041 585 2311
- Port Elizabeth: 041 585 1555
- Uitenhage & Despatch: 041 585 1555
DISASTER MANAGEMENT
- Port Elizabeth: 041 501 7900, (After Hours): 041 585 1555
- Uitenhage: 041 977 6237, (After Hours): 041 585 1555
- Despatch: 041 933 6040
LIFELINE: 086 132 2322
- Crisis: 041 373 8666
- Office: 041 373 8882
POLICE: 10111 RESCUE SERVICES
- Air Traffic Control: 041 581 3585/041 501 5900
- NSRI: 041 585 6011
TRAFFIC
- Emergency: 041 585 1555
- Port Elizabeth: 041 402 1199
- Uitenhage & Despatch: 041 995 2700
HOSPITALS Port Elizabeth
- Dora Nginza Hospital: 041 406 4111
- Greenacres Hospital: 041 390 7000
- KwaZakhele Day Hospital: 041 466 2671
- Livingstone Hospital: 041 405 9111
- Mercantile Hospital: 041 401 2700
- Provincial Hospital: 041 392 3911
- St Georges Hospital: 041 392 6111
Uitenhage & Despatch
- Provincial Hospital: 041 995 1111
MUNICIPAL SERVICE NUMBERS ACCOUNTS
- Enquiries / Complaints
- Port Elizabeth: 041 506 5555
- Uitenhage: 041 506 5555
- Despatch: 041 994 1624
- Electricity Accounts (8:00 – 17:00): 041 506 5555
ELECTRONIC HELP DESK (IVR)
- Port Elizabeth, Uitenhage & Despatch: 041 506 5555
COMMUNICATIONS OFFICE: 041 502 0000/1 ELECTRICITY Failure of supply, damaged or malfunctioning traffic signals, street lights
- Port Elizabeth: 041 374 4434
- Uitenhage: 041 977 1109
- Despatch (7:30 – 22:00): 041 506 5595, after 22:00: 082 551 6902
Disconnection / Reconnections
- Port Elizabeth, Uitenhage and Despatch 041 506 1777 / 041 506 7230 / 041 506 7233
- After Hours (17:30 – 20:00) 041 506 1700
AIDS CENTRE (ATICC): 041 453 2233 AIDS HELP LINE – FREE CALL: 0800 12322 AIR POLLUTION AND NOISE CONTROL
- Port Elizabeth: 041 506 5411/2/3
- Uitenhage & Despatch: 041 994 1111
ANIMALS (STRAY)
- Port Elizabeth: 041 506 5411 / 079 4900 540
CHARITY STREET COLLECTION APPLICATIONS: 041 506 3318 PEST CONTROL AND STRAY ANIMALS
- Port Elizabeth: 041 454 8920 / 079 4900 540
- Uitenhage: 041 994 1296
- Despatch: 041 994 1631
- After hours: 079 490 0540
REFUSE COMPLAINTS, ENQUIRIES & ILLEGAL DUMPING
- Port Elizabeth: 041 373 7641
- Uitenhage & Despatch: 041 994 1137
- After Hours: 041 373 7641
ROAD DEFECTS
- Port Elizabeth: 041 506 2428
- After Hours: 041 373 7641
- Uitenhage: 041 994 1122
- Despatch: 041 994 1612
FRESH PRODUCE MARKET: 041 461 1409 HALL BOOKINGS
- Port Elizabeth: 041 506 3362 / 041 506 3363
- Uitenhage: 041 994 1371
- Despatch Town Hall: 041 994 1640
- Khayamnandi: 041 994 1655
- Daleview: 041 994 1653
LIBRARY SERVICES: 041 506 1374 LICENCES Dogs
- Port Elizabeth, Uitenhage & Despatch: 041 506 5232
Learner and driver’s licences
- Port Elizabeth (Korsten): 041 402 1199
- Uitenhage & Despatch: 041 922 9900
Trading licences (environmental)
- Port Elizabeth: 041 506 5411/5412/5413
- Uitenhage: 041 994 1296
- Despatch: 041 994 1631
TRAFFIC
- Emergency: 041 585 1555
- Damaged signals (all areas): 041 374 4434
- Queries (all areas): 041 506 2100
Traffic Department
- Port Elizabeth (Sidwell): 041 402 1000
Uitenhage & Despatch:
- Warrants of arrest, Fines, Municipal Court: 041 995 2700
TRADING LICENSES (ENVIRONMENTAL)
- Port Elizabeth: 041 506 5411 / 041 506 5412 / 041 506 5413
- Uitenhage: 041 994 1296
- Despatch: 041 994 1631
MARCHES – APPLICATIONS: 041 506 3228 / 041 506 3298 TREE MAINTENANCE & OVERGROWN CONDITIONS
- Port Elizabeth: 041 506 5411
Uitenhage & Despatch
- Municipal erven: 041 994 1178
- Private erven: 041 994 1631
SANITATION COMPLAINTS
- Port Elizabeth: 041 373 7641 (After Hours: 041 373 7641)
- Uitenhage & Despatch: 041 994 1190 (After Hours: 041 994 1159)
- KwaNobuhle: 041 977 1150 (After Hours: 041 994 1159)
WATER: LEAKS / BURST PIPES
- 041 506 2258
- ALL HOURS TOLL FREE NUMBER: 0800 205050
Alan Straton
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