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Vehicle Warranty and maintenance periods extended due to impact of COVID-19 pandemic

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Concession given to Volkswagen customers who were not able to claim warranty due to closed workshops

In light of the COVID-19 epidemic, Volkswagen South Africa has made the decision to extend new vehicle warranties.

“As the passenger-car market leader in South Africa, we want to release some of the burden that COVID-19 has placed on Volkswagen customers. As a result of this pandemic, Volkswagen dealerships were closed during the 5-week lockdown meaning that for many of our customers, it was impossible to make claims under their warranties in good time, that is why we are offering this free-of-charge benefit to our customers,” says Mike Glendinning, Sales and Marketing Director for Volkswagen Group South Africa.

In the event that the new vehicle warranty or the EasyDrive Plan expires or has expired during the period from 27 March 2020 to 30 June 2020, Volkswagen will extend the warranty or maintenance/service plan periods with an additional three months. These periods will end three months after the expiry of the new vehicle warranty or the Volkswagen EasyDrive Plan. The mileage restrictions will not be extended.

Vehicle services that are affected by the lockdown period also receive either a grace period of 1 500km or 1 month after the scheduled service, and these will not be extended.

This extension applies to all vehicles in the Volkswagen range.

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Alan Straton

Chief Cook, Bottle Washer and Broom Mechanic at MyPE
Passionate about Port Elizabeth and definitely NOT packing for Perth. Alan's ethos is epitomised in the words of Nelson Mandela; "I have fought against white domination and I have fought against black domination. I have cherished the idea of a democratic and free society. If need be, it is an ideal for which I am prepared to die." See more articles by Alan.