The call centre launched by the Nelson Mandela Bay Municipality this year has seen a decrease in irate customers since its launch in May. A total of 22 391 out of the 25 913 calls received via the call centre had been resolved to the satisfaction of residents by close of business on Tuesday 20 September, representing an 86.4% success rate. There are currently 3 522 complaints still receiving attention and the relevant municipal directorates are working hard to ensure the successful resolution … [Read more...] about Over 86% of Service Delivery Enquiries Resolved
war room
58% of Customer Queries Completely Resolved Since Launch Date
The War-room on Service Delivery that was introduced by the Nelson Mandela Bay Municipality to improve responsiveness to customer complaints has recorded impressive performance, hardly two moths after the initiative was launched. Of the 7720 complaints lodged with the call centre since its launch on 11 May 2011 to date, a staggering 4444 have been finalized, underscoring the potential success of this integrated approach to customer service. The cases resolved cut across a number of … [Read more...] about 58% of Customer Queries Completely Resolved Since Launch Date
Dial 080 020 5050 and reach the Service Delivery War Room
Nelson Mandela Bay residents are going to see increased responsiveness from the Municipality following the up-scaling of an initiative used during the 2010 FIFA World Cup to receive and respond to service delivery issues. The Municipality this week opened a dedicated call centre for lodging all complaints regarding service delivery in the Bay with a view to improve municipal responsiveness to community issues. Dubbed the War Room on Service Delivery, the initiative is effectively an … [Read more...] about Dial 080 020 5050 and reach the Service Delivery War Room
