1. NMB Service Delivery "War Room": It is hoped that this project will continue on an ongoing basis, because the engine room of the Metro is now being customer driven. John Best and Lee-Ann Meiring and their team must be congratulated on the superb job that they are doing. The call centre, also known as the Service Delivery War Room, is efficient and friendly operators issue a reference number for each complaint, and feedback is provided. Water leaks, pot-holes, broken street lights, … [Read more...] about August Report to the Summerstrand Residents Association

