sachin ram-asary

Imagine you own a coffee shop; it's been running for about a decade and is well known for great brew and delicious food. But sales are beginning to slump. You haven't changed your winning formula, so what's the problem? You consider the options, rally your staff, tweak the menu, change the shop layout and try to replicate what your competitors are doing, but nothing helps. Your staff are unhappy with the changes and, so it would seem, are your customers. Now apply this example to your bank, … [Read more...] about Take a people-centric view to enable organisational change