MyPE

Community Business Directory, Event Listings, News and Views from Gqeberha, Nelson Mandela Bay

Municipal IVR Down

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Kindly note that the IVR (Interactive Voice Response) has been down since yesterday due to aircon malfunctioning in the computer room.

Customers are therefore not able to buy electricity via the IVR, and today the call Centre (tel 041-506 5555) is not working.

While all efforts are being made to have these services restored, alternative options around the purchase of electricity and accounts related issues and queries are reflected below.

PURCHASE ELECTRICITY

  • Purchase at any vendor
  • Register to purchase electricity via their phone on WireIT (1st attachment)

QUERIES

Customers must visit their nearest Customer Care Centre for queries, as no alternative query line is available. Phoning the satellite offices is not recommended, as all staff members are assisting at the counters.

Alternatively, customers can use the following platforms:

  • Email address: customercare@mandelametro.gov.za
  • Fax: 041-506 1304
  • Register to view their statement on their cell phone
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Alan Straton

Chief Cook, Bottle Washer and Broom Mechanic at MyPE
Passionate about Port Elizabeth and definitely NOT packing for Perth. Alan's ethos is epitomised in the words of Nelson Mandela; "I have fought against white domination and I have fought against black domination. I have cherished the idea of a democratic and free society. If need be, it is an ideal for which I am prepared to die." See more articles by Alan.