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Local Banking App wins global technology award

By

Yolande Steyn, Head of Innovation at FNB
Yolande Steyn, Head of Innovation at FNB

FNB was recognised for having the ‘Best Mobile System/Service Initiative’ for its innovative FNB Banking App during the Annual Banking Technology Awards 2016 held in London last week.

The FNB Banking App demonstrated excellence and the best innovative tech approach worldwide in the Digital category for the use of mobile to provide services to clients within the banking sector.

Yolande Steyn, Head of Innovation at FNB, says “We are honoured and privileged to receive this global accolade, which is testament to the hard work and commitment we have put in to continuously push technology boundaries and deliver innovative products and services that meet the ever changing needs of our customers.”

“We set ourselves a challenge to constantly drive innovative excellence and produce an App worthy to compete and be ranked amongst the best globally – and we did it,” adds Steyn.

The FNB Banking App which currently has over 2 million active devices in use and remains the most downloaded banking app in South Africa, has clinched numerous local and international awards;

  • Voted best banking app this year in the Internet Banking SITEisfaction Survey which measures internet banking quality and user experience in South Africa.
  • Awarded the 2016 Best in Customer Experience Award at the international Bank Customer Experience (BCX) Summit held in Chicago, United States of America.
  • Ranked as the 6th best banking app in the world and the best in Africa at the bi-annual UX Masterclass conference held in Sydney, Australia.
  • Ranked 4th best globally by MyPrivateBanking Research in the category of Mobile Apps for Wealth Management 2015, and 6th best globally by the UX Alliance for usability and ease of use.

Steyn says, “The success of the FNB Banking App lies in our ability to proactively look for opportunities to innovate and deliver new features and functions that enhance user experience, enabling us to remain relevant in the market.”  

FNB recently unveiled the FNB Banking App 5.0, the newest version of the App which features industry-leading solutions such as FNB Pay, Fingerprint ID, Secure Chat, Smart inContact, 1-touch Report Fraud, as well as the FNB Watch App.

The annual Banking Technology Awards recognise top achievers and innovators who have demonstrated the highest level of commercial and professional excellence in leveraging all forms of IT in the financial sector. 

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Alan Straton

Chief Cook, Bottle Washer and Broom Mechanic at MyPE
Passionate about Port Elizabeth and definitely NOT packing for Perth. Alan's ethos is epitomised in the words of Nelson Mandela; "I have fought against white domination and I have fought against black domination. I have cherished the idea of a democratic and free society. If need be, it is an ideal for which I am prepared to die." See more articles by Alan.