MyPE

Community Business Directory, Event Listings, News and Views from Gqeberha, Nelson Mandela Bay

Launch of the Multi Million Rand BPO in Coega IDZ

By

Adrian Gore
Discovery CEO Adrian Gore

Today saw the official launch and opening of the Business Process Outsourcing (BPO) situated in Zone 4 of the Coega IDZ as well as the opening of Discovery Health’s Service Centre.

The BPO competed with five other centre’s for Discovery Health’s business and eventually won out on a combination of factors including, sound infrastructural development, availability of highly qualified labour, world class facilities and, according to Discovery CEO, Adrian Gore; “The Coega decision was all good and we felt that we could grow strongly and quickly at a low cost.”

The Service Centre presently employs 165 people and is expected to grow to employing 400 in 2013.

The centre has great facilities for employees ranging from a spa, gym, canteen, on site car wash to a free shuttle service to town for those that need it. Approximately 3 key families have relocated to Port Elizabeth and the rest of the staff are from Port Elizabeth. A high number of graduates are employed and the numbers are certainly impressive:

  • 130 000 claims are processed every day
  • 124 000 calls were taken in October
  • 40 000 calls are presently taken each day
  • 90% of claims are electronically submitted and resolved without human intervention
  • 83% of claims requiring manual intervention are resolved on the first call and
  • the client post claim rating of the service centre is 8.97/10 – one of the highest in the country.

It is certainly a feather in the cap of the Coega IDZ to have added a blue chip client to the BPO park which is approximately 16 0000 square metres in size and accommodates 1500 seats – providing room for growth to accommodate more companies wishing to take advantage.

Gore, Wayile and Jonas
Adrian Gore, Zanoxolo Wayile and Mcebisi Jonas unveil the plaque commemorating the establishment of the Discovery Health Service Centre
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Alan Straton

Chief Cook, Bottle Washer and Broom Mechanic at MyPE
Passionate about Port Elizabeth and definitely NOT packing for Perth. Alan's ethos is epitomised in the words of Nelson Mandela; "I have fought against white domination and I have fought against black domination. I have cherished the idea of a democratic and free society. If need be, it is an ideal for which I am prepared to die." See more articles by Alan.