Executive Mayor Eugene Johnson kicks off service delivery roadshow – NMBM

WATER SUPPLY SHUTDOWN REQUIRED TO CARRY OUT CRITICAL DROUGHT RELIEF WORK

The Municipality wishes to notify residents that the City requires a 48-hour shutdown of the Chelsea reservoir to perform critical drought relief work.

The shutdown is scheduled for Tuesday, February 15, 2022. This will allow the maintenance team to connect the suction pipeline for the new KwaNobuhle pumpstation to the 900mm pipeline of the Chelsea reservoir.

This shutdown will also allow the Municipality to complete other critical tasks that may aid in the relief of the drought in the KwaNobuhle area.

To safely complete the aforementioned work, the Chelsea reservoir must be emptied.

While we have made every effort to ensure that water is maintained in the majority of areas, we anticipate that some areas may experience water outages during this time.

Residents may experience low water pressure or water disruptions in the following areas:

1.Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei / Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

If necessary, water tankers will be dispatched, and their locations will be communicated via social media. Additional information can be obtained by calling the Service Delivery Call Centre at 0800 20 50 50.

UPDATE ON DISCOLOURATION OF WATER

The Municipality wishes to update residents that after maintenance teams have investigated the complaints regarding the discoloured water and flushed the water mains, the water in Newton Park, Malabar and Helenvale is now clear.

Should any further concerns arise, residents can call the Service Delivery Call Centre at 0800 20 5050, email waterleaks@mandelametro.gov.za or report queries on the NMBM application.

We thank residents for their patience apologize for the inconvenience caused.

UPDATE ON DISCOLOURATION OF WATER

The Municipality wishes to update residents that after maintenance teams have investigated the complaints regarding the discoloured water and flushed the water mains, the water in Newton Park, Malabar and Helenvale is now clear.

Should any further concerns arise, residents can call the Service Delivery Call Centre at 0800 20 5050, email waterleaks@mandelametro.gov.za or report queries on the NMBM application.

We thank residents for their patience apologize for the inconvenience caused.

UPDATE ON DISCOLOURATION OF WATER

The Municipality wishes to update residents that after maintenance teams have investigated the complaints regarding the discoloured water and flushed the water mains, the water in Newton Park, Malabar and Helenvale is now clear.

Should any further concerns arise, residents can call the Service Delivery Call Centre at 0800 20 5050, email waterleaks@mandelametro.gov.za or report queries on the NMBM application.

We thank residents for their patience apologize for the inconvenience caused.

As a temporary solution to the discoloured water in some areas of the Metro, water tankers have been deployed to the locations below.

1. Malabar Community Centre

2. Roaming in the Barcelona / Helenvale area

Kindly note that tankers may leave the area however, they will return to the locations above.

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE.

In an effort to reduce water losses, scheduled maintenance will be carried out on the City’s water infrastructure during the course of this week.

Water supply will be shut off in the following areas between 08:00 and 17:00, to perform maintenance on the water meters in the areas below.

This maintenance will be carried out as indicated below:

Thursday, February 10th, 2022:

1.Strelitzia Park, Ward 51.

2.Fairbridge Heights, Ward 51.

Your understanding and patience in this matter is appreciated.

UPDATE ON DISCOLOURATION OF WATER

Following the notice sent out yesterday, the Municipality wishes to update residents on the progress regarding the discoloured water.

1.Newton Park:

A team has been working methodically through the area north of Cape Road and unfortunately, the water distribution system has to be flushed to clear the discoloured water.

Thereafter, it can be confirmed that the discolouration comes from the settlement of suspended matter that has settled in reservoirs. As a result of the drought, the regular emptying of the reservoirs has caused this to be drawn into the reticulation system.

This exercise will continue on the southern side of Cape Road tomorrow, 9th February 2022, until the system is cleared.

2.Malabar:

This area has also experienced discolouration of water and as in the case of Newton Park, a team is working in the area.

A pipe burst has occured in the area and caused a delay. Once fixed, the team will proceed to flush and clear any remaining discoloured water.

In addition, the teams are also checking the control valve strainers for any blockages and sediment that could be causing discolouration.

We sincerely apologize for the inconvenience caused.

Stage 2 loadshedding will commence at 21H00 until 05H00.

21H00-22H30: Groups 2, 7

22H00-00H30: Group 3, 8

00H00-02H30: Group 4, 9

02H00-04H30: Group 5, 10

04H00-05H30: Group 6, 11

All schedules available at

https://www.nelsonmandelabay.gov.za/page/loadshedding

and in the document library:

https://www.nelsonmandelabay.gov.za/documentslist?catID=58

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes’ interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

WATER SUPPLY SHUTDOWN FOR PLANNED MAINTENANCE

In an effort to reduce water losses, scheduled maintenance will be carried out on the City’s water infrastructure during the course of this week.

Water supply will be shut off in the following areas between 08:00 and 17:00, to tie into the existing network and perform maintenance.

This maintenance will be carried out as indicated below:

Tuesday, February 8th, 2022:

1.Charlo, Ward 6 & 1.

2.Richmond Hill, Ward 3 & 5.

Your understanding and patience in this matter is appreciated.

UPDATE ON THE NMB WATER SUPPLY

The Municipality is aware of the numerous reports of discoloured water in areas around the Western suburbs, such as Newton Park and Westering.

We would like to confirm that no danger or health hazard will be caused by the water coming from our distribution channels.

The Municipal water supply undergoes a rigorous disinfection, testing and monitoring process to ensure that the quality of potable water is safe to drink.

Discolouration is caused by mineral deposits that build up inside water infrastructure over time. When flow rates change, such as caused by pipe bursts or reservoir emptying as a result of the drought, this build up can be dislodged, causing discoloration.

The current drought phenomenon causing intermittent water supply is largely to blame for the discoloration of water.

Most areas in Newton Park have water turbidity restored to normal and the Metro will continue to monitor developments in this regard.

Should your water discolouration be of concern, we suggest that you boil it for drinking purposes.

We sincerely apologise for the inconvenience caused.