Electricity supply interruption update: Summerstrand/Forest Hill/South End/Humewood – NMBM

URGENT ALERT!!!

SERVICE DELIVERY CALL CENTRE TEMPORARILY OFFLINE DUE TO AN ELECTRICAL FAULT

November 6, 2021

The Municipality wishes to inform residents that the Service Delivery Call Centre is currently unavailable due to an electrical fault on-site.

Residents will be notified as soon as the centre is operational.

We apologise for any inconvenience this may have caused.

STAGE 2 loadshedding
from until 05H00 on Monday 8 November 2021 .

Sunday, 7 November 2021

* 00H00 – 02H30: Groups 9, 14

* 02H00 – 04H30: Groups 10, 15

* 04H00 – 06H30: Groups 11, 16

* 06H00 – 08H30: Groups 12, 17

* 08H00 – 10H30: Groups 13, 18

* 10H00 – 12H30: Groups 14, 19

* 12H00 – 14H30: Groups 15, 1

* 14H00 – 16H30: Groups 16, 2

* 16H00 – 18H30: Groups 17, 3

* 18H00 – 20H30: Groups 18, 4

* 20H00 – 22H30: Groups 19, 5

* 22H00 – 00H30: Groups 1, 6

Monday, 8 November 2021

* 00H00 – 02H30: Groups 2, 7

* 02H00 – 04H30: Groups 3, 8

* 04H00 – 05H30: Groups 4, 9

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INTERMITTENT WATER DISRUPTIONS EXPERIENCED IN KARIEGA

The Municipality wishes to inform residents that some areas are experiencing intermittent disruptions as the system is still recovering from the planned maintenance carried out yesterday.

There should be enough pressure in the system to start pumping water to the affected areas in the next 2 hours.The system will then gradually recover overnight.

The affected areas are:

1. Winterhoek Park

2.Strelitzia Park

3.Fairbridge Heights

4.Van Riebeeck Hoogte

Water tankers have deployed to the locations below:

1.Corner of Errol Avenue & Van Riebeeck Street

2.Daniel Pienaar high school, Daniel Pienaar drive

3.Muir High school, Sir Thomas Muir Drive

Tankers may leave to refill however, they will return to the locations above.

We apologise for the inconvenience caused.

A circuit breaker tripped at the Summerstrand Substation in Chelsea, affecting Summerstrand and South End.

Staff are working to re-establish supply. No timeframe available.

We apologise for any inconvenience this may have caused.

STAGE 2 loadshedding
from 05H00 on Saturday 6 November 2021 until 05H00 on Monday 8 November 2021 .

Saturday, 6 November 2021

* 05H00 – 06H30: Groups 18, 4

* 06H00 – 08H30: Groups 19, 5

* 08H00 – 10H30: Groups 1, 6

* 10H00 – 12H30: Groups 2, 7

* 12H00 – 14H30: Groups 3, 8

* 14H00 – 16H30: Groups 4, 9

* 16H00 – 18H30: Groups 5, 10

* 18H00 – 20H30: Groups 6, 11

* 20H00 – 22H30: Groups 7, 12

* 22H00 – 00H30: Groups 8, 13

Sunday, 7 November 2021

* 00H00 – 02H30: Groups 9, 14

* 02H00 – 04H30: Groups 10, 15

* 04H00 – 06H30: Groups 11, 16

* 06H00 – 08H30: Groups 12, 17

* 08H00 – 10H30: Groups 13, 18

* 10H00 – 12H30: Groups 14, 19

* 12H00 – 14H30: Groups 15, 1

* 14H00 – 16H30: Groups 16, 2

* 16H00 – 18H30: Groups 17, 3

* 18H00 – 20H30: Groups 18, 4

* 20H00 – 22H30: Groups 19, 5

* 22H00 – 00H30: Groups 1, 6

Monday, 8 November 2021

* 00H00 – 02H30: Groups 2, 7

* 02H00 – 04H30: Groups 3, 8

* 04H00 – 05H30: Groups 4, 9

Click here to view all Loadshedding schedules.

UPDATE ON THE PLANNED CRITICAL MAINTENANCE TAKING PLACE ON THE NMBM BULK WATER PIPELINE

The Municipality wishes to update residents that eight airvalves have been replaced and a valve bypass has been welded.

The pipeline is currently being filled up. It will take a few hours for the system fully recover.

We thank residents for their patience and support.

The Municipality wishes to inform residents that Kariega Rounds 53 and 59 will be delayed, affecting Scheepershoogte and Rosedale. Rounds will commence as soon as there is an available truck.

Except for Rounds 41 and 44, all Addo trucks are out. Affecting Motherwell NU 6, 7 and 9. Refuse will be collected tomorrow due to truck breakdowns.

All Harrower Road refuse trucks have been dispatched except for Round 26, affecting townhouses, flats, and businesses in Parsonshill, Perridgevale, Adcockvale, Newton Park and Sydenham. Rounds will begin as soon as trucks become available.

For a comprehensive refuse collection schedule please visit our website on www.nelsonmandelabay.gov.za

We apologise for any inconvenience this has caused and thank residents for their patience and support.

UPDATE ON THE PLANNED CRITICAL MAINTENANCE TAKING PLACE ON THE NMBM BULK WATER PIPELINE

Teams have drained the pipeline and have started work. Four of the eight air valves have already been replaced.

The Chelsea reservoir is currently on 57 percent. Residents are urged to use water sparingly to preserve the storage in order to avoid water disruptions.

The Dumbrody 11kV Oil Circuit Breaker at Aloes Substation tripped, affecting the Dumbrody (DUM) line and surrounding areas.

Staff are working on restoring supply. No timeframe available.

We apologise for any inconvenience this has caused.

CALL CENTRE AND IVR SERVICES ARE ONCE AGAIN FULLY OPERATIONAL

The Municipality wishes to update residents that the Accounts Call Center and the IVR services are now fully operational.

Residents can now log account queries by calling 041 506 5555 and access all IVR services on the Municipal App.

We thank residents for their patience.