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You May Think; “It is Only 80c” But You Would be Wrong

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What your small short payment actually costs SME’s:

One of the most irksome occurences in the life of a small business is when people pay your invoices AND round down.

First of all – I dare you to try and round down at your local supermarket, paying your bond or car and one of two things happen: You don’t get your goods or you suffer with interest and penalties.

So why in the name of fairness do some people think that they can get away with rounding down when paying a small business?

We recently had an out of town client pay an invoice less 80 cents and that petty action made me so disappointed in the entitled manner in which some people breeze through life.

When it was pointed out to him the reply was “It is only 80c, I am sure that you can afford it!”

Let’s break that 80c short payment down into what it really cost us:

  • The path to this sale took much back and forth on the e-mail (at least 30 minutes more admin time than our normal sales).
  • The client refused to complete the transaction via our online shop and demanded a manual invoice (another 15 minutes of admin time).
  • Then the client demanded to be able to pay COD (add 5 minutes admin time).
  • We, after advising the client over two weeks of back and forth that payment in full had to be done before 10:00 am to ensure overnight delivery, received short payment which meant that the despatch clerk had to get special permission to courier (another 10 minutes admin time) the item.
  • In addition to the short payment we received a SHOUTY e-mail demanding that we despatch immediately and overnight (an extra charge).
  • Now, if we had received full payment we would have made a plan and absorbed the additional charges for overnight delivery from Friday to Saturday so; “Sorry for you budddy – treat others they way you want to be treated is my motto!”
  • Now we have to pass a credit note (10 minutes admin time).
  • Also that 80c short payment will result in 7c less to be paid over in VAT.

At the end of the day that 80c short payment and general mess around over two weeks cost us 75 minutes extra admin time – lets say R350.00 in order to be generous to the client – AND it cost our fiscus 7c in VAT. All for a R1 200.00 odd sale – WTF!

The above figures may not seem to be a lot but multiply them by 100 over the course of a year and the amount represents a significant amount of money that could be plowed into better and cheaper service for all.

Transnet Collapse as Seen by a Local Who Saw it Coming

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Life Tip: Never sail an Optimist Dinghy against an America’s Cup Yacht and expect to win!

The long slide of SOE Transnet into what most are calling a ‘collapse’ started many years ago when a number of State Owned Companies were combined into the behemoth that we now call Transnet.

With the advent of democracy politicians began looking critically at the make up of the many SOE’s at the time and combined Rails, Ports, Engineering, Pipeline and Property to fall under the umbrella of Transnet.

The Company’s Memorandum of Incorporation (MOI) was approved by the Shareholder Minister on 25 June 2013 and six divisions were given official status:

  1. Transnet Freight Rail (TFR)
  2. Transnet National Ports Authority (TNPA)
  3. Transnet Port Terminals (TPT)
  4. Transnet Engineering (TE)
  5. Transnet Pipelines (TPL)
  6. Transnet Property (TP)​​​​

With extensive experience on the way that the SOE runs it’s property division I can only say that the writing was on the wall from the day that Transnet Property was birthed. This is my OPINION of what went wrong – fixing it will take someone with a huge personality and ability to mend fences, maybe whoever fixes the Israel/Palestine mess can then come on down to South Africa and give us a hand!

As the Commodore of the Algoa Bay Yacht Club from 2014 I stepped into a role that was a minefield of combat between previous committees, Port Managers and Transnet Property.

Admittedly the manner in which negotiations had begun were, frankly, bordering on the insulting from the side of the client (ABYC). With hindsight one can expect that such a knee jerk reaction was to be expected considering that the ABYC had been presented with a bill for over R50 000 per month after paying an initial R150.00 per year for land and water – starting in the 1950’s. Remember that ABYC had, since inception, developed the land, built a club, reclaimed land, constructed a hard and slipway, established a floating marina and rebuolt the club after a devastating fire – all from private subscriptions.

Through their efforts ABYC turned a dirty unused section of the harbour into an attraction point and were joined by the NSRI and PEDSAC offering recreation and leisure boating facilities for the City of Nelson Mandela Bay.

The attitude from TNPA was “take it or vacate” and negotiations became quite heated as we fought a losing battle over 5 long years of negotiations. As the ABYC lawyer, Gerald Friedman, pointed out to me; “Alan, TNPA has more money than ABYC and, if the want you out they will get you out eventually.” Gerald did a sterling job holding off the demon from the door whilst we negotiated and amassed a war chest to go to war with.

But, it was always an unequal war – myself and Sean Wiseman would attend sessions at the Port Regulator where we would be ALONE representing ABYC whilst the TNPA would have 6 Advocates in the room. A bit like sailing an Optimist Dinghy against an America’s Cup Yacht and expecting to have a chance at victory.

Whilst we were fighting this unjust war – other tenants in the Transnet Proerty stable were also being pushed hard to pay ‘market related’ rentals – many left, many sucked it up and paid and many were forced to leave their legacy behind.

On a micro local scale:

  1. We have seen the Port of Port Elizabeth descend even further into a dirty, sad place struggling to survive and hold on to the only major profit center – the Manganese Ore.
  2. Very few people enter the harbour to enjoy the ambience and facilities.
  3. The dream of a waterfront fades daily.
  4. Our cities roads are filthy and potholed.
  5. Neighbouring properties are going black with Manganese Ore Dust.
  6. The Port of Port Elizabeth is most definitely not a location of choice for developers or prospective tenants.
  7. Entrance to the harbour has become once again an unpleasant experience.

Where am I going with this?

  1. The combative, entitled attitudes from Transnet Property has resulted in lots of negative feeling towards Transnet as a whole, the ABYC experience has chased many potential investors away.
  2. No international yachts call here in numbers anymore – losing revenue for TNPA and the City.
  3. No Yacht Club clubhouse in the harbour has deprived the much depeleted Sailing Gqeberha Yacht Club of social members. Social members are the lifeblood of any Yacht Club as they are roped in to support regattas and big events.
  4. No regattas and big events have deprived the City of foreign cash inflows – A global yachting event is capable of contributing R600-800 Million to a local economy. ABYC used to hold National regattas bringing sailors to the city for extended stays.

Now – take the above and multiply the effect across all manner of tenants in the South African Ports that supported sporting activities and presented a friendly face to tourists along with silently marketing the services in each Port. That is all lost and will take decades to get back for TNPA.

At the end of the day – the application of demanding a ‘commercial rental’ from sporting bodies that were forced into running bars and restaurants ‘just to survive’ had an incredibly negative blowback for TNPA.

Now that the proverbial is still spraying out of the fan one has low hopes of a major turnaround in attitude and policy.

Takealot Fees – Is it Still Worthwhile to Sell Online?

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Takealot is South Africa’s answer to Amazon. The basic premise is that Takealot provide an online shopping mall and fulfillment centre for manufacturers, suppliers and sellers of goods.

For a start up business the sales pitch from Takealot is compelling as they will take care of marketing (to a degree), storage, order fulfillment, money collection and delivery.

Of course Takealot do not only charge a percentage of the sales price for every sale – they also add on what some people call ‘hidden fees’ for storage, platform, cancelled orders, storage at one or both of their Distribution Centers in Johannesburg or Cape Town, delivery to customer etc.

The fees below will not be exactly what your business experiences but are a reasonable indicator of the types of fees to expect and to include in your determination of selling prices online.

Here is a breakdown of what fees are being charged by Takealot*:

  • Monthly Platform fee – R460.00
  • Delivery to Customer from Takealot DC – R18.00 to R220
  • Delivery to CT or JHB from supplier to Takealot – R253 to R550
  • IDC Fees – R18 to R220 (between DC’s e.g. 1 item to JHB from CT to be bundled with 2 items in JHB for a 3 item sale)
  • Storage fees (over 35 days in stock) – R4.00 to R1800.00
  • Seasonal Storage fees (Nov to Jan over 35 days in stock) – R18.00 to R1080.00
  • Success Fees – 5.5% to 15%
  • Cancelled Lead Time – R57.50 (eg. out of stock)
  • Order Removal – R2.87 per item

*Please note: Fees change so before making a decision please check the fees as listed by Takealot.

The fees are different for types of items and weight – the faster moving items have a lower success fee but one would expect those to also have lower margins.

You have to be moving a bucket load of stock at excellent margins to make it worth your while.

You sign a debit order with Takealot so that they can cover their fees should you not have enough sales to cover the monthly and transaction fees.

Coega Serves as a Catalyst for SMMEs and International Investor Partnerships by Facilitating Market Access and Funding Opportunities

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The Coega Development Corporation (Coega) is emerging as a key entity in South Africa, acting as a conduit that facilitates connections between Small, Medium, and Micro Enterprises (SMMEs) and international investors. Through strategically devised partnerships, Coega has been instrumental in enabling access to market opportunities and funding for SMMEs.

In fact, Coega plays a significant role in bridging the gap between SMMEs and international investors, thereby contributing to economic growth and development. As a result, Coega has successfully forged alliances with international investors, creating an ecosystem that fosters collaboration and growth. These partnerships provide SMMEs with a platform to showcase their capabilities, form business linkages, and gain exposure to global markets. By leveraging the resources and networks of international investors, Coega amplifies the impact of SMMEs, enabling them to compete on a global scale.

Coega’s core function is to facilitate access to market opportunities for SMMEs. Through its collaborations, Coega identifies potential market niches and strategically connects SMMEs with large established entities seeking innovative products and services. By aligning investor needs with SMME offerings, Coega acts as a catalyst, forging mutually beneficial collaborations. This enables SMMEs to expand their customer base, enhance their market presence, and generate sustainable revenue streams.

It is crucial to highlight that access to funding remains a formidable obstacle for many SMMEs. Recognising this, Coega plays a key role in unlocking funding opportunities for SMMEs through its partnerships with international investors. Coega supports SMMEs in formulating funding proposals, improving business plans, and enhancing financial management capabilities. By providing guidance and support throughout the funding process, the organisation enhances the prospects of SMMEs securing the requisite capital to expand their businesses and realise their full potential.

In addition to enabling market access and funding, Coega places a critical emphasis on capacity building and skills development for SMMEs. Through various training programmes, mentorship initiatives, and workshops, the organisation equips SMMEs with the essential skills and knowledge to thrive in today’s competitive business landscape. By investing in human capital, Coega ensures that SMMEs are well equipped to seize market opportunities and sustain long-term growth.

The impact of Coega’s efforts can be seen through several success stories. For instance, a Coega SMME Development Programme recipient established five sister companies over a period of 16 years, which includes Mhlobiso Concrete, Mhlobiso Plant Hire, Mhlobiso Asphalt, Mhlobiso Transport and Mhlobiso Properties under the holding company, Mhlobiso Group. In 2022, Coega welcomed Mhlobiso Group subsidiary, Mhlobiso Concrete, to Zone 5 of the Coega Special Economic Zone (SEZ) as a Coega SEZ investor. Subsequently, this opened doors to new markets, resulting in a significant increase in revenue and job creation.

In conclusion, Coega will continue to serve as a vital link between SMMEs and international investors, facilitating market access and funding opportunities. Through these strategic partnerships, Coega should be able to strengthen the ecosystem, enabling SMMEs to compete, globally. By providing support in market identification, funding access, and capacity building, Coega can play an indispensable role in driving economic growth and fostering sustainable development.

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More Info on Coega Serves as a Catalyst for SMMEs and International Investor Partnerships by Facilitating Market Access and Funding Opportunities here: Coega Development Corporation
Address: Gqeberha
Author: Andile April from Coega Development Corporation.
Images: For high res version/s of None image/s please contact COega Development Corporation.

The One Small Appliance Most Hated by National Servicemen?

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Straton Electrical Port ElizabethThe Iron! Often a young man’s first introduction to the ‘art’ of ironing was when conscripted into National Service where young soldiers had to ensure that not only their clothes but also their beds, towels and rucksacks were perfectly ironed for inspection. In this days there were no thoughts about energy efficiency as electricity was cheap and paid for by the state. Yes, we even had soldiers using irons as a hot plate for cooking!

Those soldiers will take cold comfort in knowing that the modern day iron has its roots in ancient history. Circa 400 B.C., Greeks would heat a round bar – known as a goffering iron – and use it to produce pleats on robes, much like modern day troepies would iron pleats into the back of their shirts with each line representing a border trip.

An iron consumes as much energy as ten 100 watt light bulbs. Several steps can be taken to increase ironing efficiency:

  • Iron low temperature fabrics first to reduce warm up time.
  • Iron large batches of clothing at one time to avoid wasting energy reheating the iron several times.
  • Switch your iron off before you are finished and complete the ironing on stored energy.
  • Prevent scorching and wasting energy by not over heating the iron.
  • Use only distilled water in steam irons.
  • Be sure to turn your iron off if you are interrupted whilst ironing.
  • Use the permanent press feature on your washer and dryer if it is available.
  • By removing clothing promptly from the dryer and folding them carefully, many items will require no ironing, or just a quick press.

Go further and save more with: Building Automation Systems / Solar PV Installations / Metering Solutions.

What modern consumers would identify as an iron first appeared in Europe in the 1300s. Called a flatiron it was simply a smooth piece of metal affixed to a handle. The iron would be heated over flames until sufficiently hot, at which time it would be picked up with an insulated glove. A layer of cloth would cover the article of clothing to prevent soot from the iron from staining the finished garment. Once the flatiron cooled, it would be reheated and the process repeated. Besides smoothing wrinkles, ironing served another important function, killing germs in clothing and reducing mildew.

Metal technology began developing in the 1800s, hastening the evolution of the smoothing iron. Flatirons could be heated atop cast iron stoves, making the job much easier and cleaner than fire. By 1870, wooden handles were used, preventing users from receiving burns, as wood is an insulator.

Gas irons were patented in the 1870s, making the devices even easier to use. A gas line would carry fuel to the appliance, which contained a burner to provide the heat.

Rowenta Eco Intelligence Steam Iron
Rowenta Eco Intelligence Steam Iron

The invention of the electric iron coincided with the widespread electrification of American homes in the 1880s. In 1882, Henry W. Seeley of New York City received a patent for the electric flatiron. His model had built-in coils and was heated on a rack. The problem was that it took a long time to heat and cooled rapidly once in use.

Perhaps the biggest breakthrough in smoothing-iron technology occurred early in the 20th century, when irons were made with electric cords. The development helped solve the centuries-old necessity of constantly reheating the iron. Improvements also were made to the sole plate (bottom) of the iron and by the 1920s, many irons came equipped with thermostats to control the level of heat.

In the mid-1920s, the Eldec Company unveiled the steam iron, which facilitated the pressing of dry material. Up to that point, users had to sprinkle water on the fabric. The steam irons funneled water vapor from a receptacle to small holes on the sole plate.

Other improvements in the following decades included the development of an aluminum sole plate that would not rust. In the 1950s, irons capable of both wet and dry operation were introduced, and in 1995, most sole plates had nonstick coating.

Improvements on the sole plate have resulted in more efficient and energy savings. Improved coatings make it less susceptible to scratches from zippers or buttons on garments.

In 2012 Rowenta announced the Eco Intelligence Iron with a new patented Microsteam400 3De soleplate (Patent US no. 7,305,780). Apparently the soleplate is the crux of the energy-efficient design – helping to concentrate steam on the fabric, reducing loss of steam and therefore saving on water usage. The iron is claimed to reduce energy usage by 25%. At a price of around $170.00 (shipping and taxes included) one would have to iron a lot of clothes to justify the price, though.

Straton Electrical Port Elizabeth
Straton Electrical, Gqeberha

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More Info on The One Small Appliance Most Hated by National Servicemen? here: Straton Electrical
Address: 13 Mangold Street, Newton Park, Gqeberha
Author: Alan Straton from Straton Electrical.
Images: For high res version/s of None image/s please contact Straton Electrical.

Bringing harmony to tourism marketing of The Garden Route

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Garden Route-based actor and adventurer Ivan Zimmermann has teamed up with radio station Algoa FM to promote tourism to the region through the medium of short YouTube videos.

“I started All Things Vuma, Garden Route, to connect people with people.

“We live in such a fast track world that we forgot how important and healthy it is to be connected to each other,” says Zimmermann.

His best-known roles during a nearly 25 year acting career include Steyn in 7de Laan; Koert Weiderman in Egoli; Frik in kykNET drama Alles Malan; and more recently Justin’s dad in Suidooster.

Strong family ties and the prospect of a new adventure drew Zimmermann to the Garden Route from Melkbosstrand in Cape Town some 18 months ago.

“Adventure is change. And change keeps the soul alive. For the first time in my life, I can now say ‘I am home.’

The title of the show, “All Things Vuma,” celebrates the sense of community in the Garden Route.

“Vuma,” an isiXhosa word, can be translated as being in agreement or harmony. YouTube was chosen as the medium because “it is the most watched channel in the world, and it is free.

“Through this show I want to connect the Garden Route community and share its magical people with their beautiful stories to an international audience.”

“Radio is the ideal story-telling medium through which communities connect, which is why our partnership with All Things Vuma is a natural fit,” says Algoa FM marketing manager, Lesley Geyer.

The agreement commits All Things Vuma and Algoa FM to promote each other’s content through their various channels. “I believe this could make a difference in not just connecting people but also marketing the Garden Route,” says Geyer.

“Our partnership comes at a pivotal time for the growth of Algoa FM, both in the digital space, and as we plant physical roots in the Garden Route”, says Alfie Jay, Algoa FM’s Managing Director.

Ivan Zimmermann in the Algoa FM Baakens River Valley studio.

Video: Bringing harmony to tourism marketing of The Garden Route:

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More Info on Bringing harmony to tourism marketing of The Garden Route here: Algoa FM
Address: Baakens Valley, Central, Gqeberha
Author: Ed Richardson from Algoa FM.
Images: For high res version/s of One image/s please contact Algoa FM.

Local team recognised internationally

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Kariega – Volkswagen Group South Africa’s (VWSA) Internal Communication and Learning Academy teams were recently recognised for communication excellence which landed them two prestigious International Association of Business Communication (IABC) Gold Quill Awards.

The IABC has been recognising excellence in strategic communication worldwide for over 40 years. The Silver Quill Awards programme recognises business communication excellence across the African continent while the Gold Quill is the only awards programme that honours the dedication, innovation and passion of communication on a global scale.

The Leadership Communication Excellence training initiative run by the Communications Division and Learning Academy for Production, that received a Silver Quill Award earlier in 2023, was resubmitted to the international committee and received a Gold Quill Excellence Award and Best of the Best Award in the Communication Training and Education category.

Margaret Loughead, VWSA Internal Communication Specialist, said the Communication Excellence training focused on empowering and connecting leadership with their teams. “Our aim was to enable leadership to create a climate of openness and improved two-way communication within their teams. This training initiative allowed us to train over 300 Production Leaders in effective communication. Receiving both Gold Quill Awards means that we have been recognised for business communication excellence not just across the African continent, but also globally. This is a huge accolade for the Internal Communication and Learning Academy teams,” said Loughead.

Ashwin Harri, Production Division Head, said the training was positively received by production leaders. “The training provided production leadership with the opportunity to reflect on their individual communication styles and it gave them insight into the impact of effective communication. There has also been an improvement in two-way communication and speak-up culture due to the techniques they acquired on how to engage effectively,” said Harri

Liza Wilmot, Production Academy Manager, said the offering was tailored to address the specific needs of the production environment. “The training was structured in such a way that it allowed for real conversations, stories and reflection and transcended the hierarchies which often impede communication flow,” said Wilmot.

The Gold Quill Awards is testimony to the commitment of the Communication Division as well as the Learning Academy to continually improve their skills through global benchmarking.

A proud moment for the Volkswagen team… From left Ashwin Harri, Production Division Head, Margaret Loughead, Internal Communication Specialist and Liza Wilmot, Production Academy Manager.

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More Info on Local team recognised internationally here: VWSA
Address: Kariega
Author: Andile Dlamini from VWSA.
Images: For high res version/s of One image/s please contact VWSA.

Loadshedding Survival Tips

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Loadshedding has become South Africa’s Number One ‘Sport’ as various Ministers and a parade of CEO’s peddle the latest quick fix solution.

Many of us cannot afford a decent Solar System to keep the lights on and have developed our own coping mechanisms to make loadshedding just that tiny bit more palatable.

Here are 15 tips from Straton Electrical to help you survive load shedding risks, without the need of a generator or solar panels:

Tips to Survive Loadshedding. Straton Electrical
  1. Know your schedule: Make sure that you keep track of any scheduled outages in your area by downloading a reputable Eskom load shedding app on your smartphone. Alternatively, ask to be added to a group of friends who can keep one another updated on planned load shedding schedules.
  2. Be security savvy: The sad reality is that criminals also study load shedding schedules to identify which areas will be vulnerable at specific times. Tripped and false alarms are great opportunities for opportunistic burglars. Be extra vigilant about access to your home and securing your perimeter.
  3. Get back-up batteries for your alarm and gate system: Ensure that your alarm system is in a working condition and the back-up battery is fully functional to provide power to the system in the event of load shedding. Similarly, check that your garage door motor or electronic gate can function without power.
  4. Make sure you have sufficient back-up lighting: Keep a torch or headlamp in your car if you arrive home at night during a power outage. Most smartphones have built-in torches or torch apps which come in handy during unexpected power outages – which bring us to the next point…
  5. Always stay charged: Ensure your cellphone, laptop and tablet devices are fully charged ahead of scheduled blackouts. Be sure to charge them again as soon as possible after the power returns. It’s also a good idea to have an emergency phone charger and power bank close by. This comes in handy during extended power outages.
  6. Plan to stay connected: Staying connected to the internet is a great way to keep in touch with what’s happening as well as for regular updates, so ensure that your mobile data stays topped up. Remember to use devices sparingly during outages so that you don’t drain the battery completely before the power returns.
  7. Don’t forget the benefits of gas: Invest in a small gas bottle and lamp to for cooking and lighting. A gas lamp provides good quality lighting for a large area and a gas cooker can be a life saver during electricity cuts. It’s a good idea to keep hot water in a thermal flask so that you can make hot drinks. Prepare meals beforehand if you know there’s going to be a scheduled blackout during meal times.
  8. Stock up on bottled water and pop some in the freezer: Some households depend on electric pumps for their water supply, especially in rural areas. Frozen bottled water will help keep food cold during a power outage and will also not spoil. Having a few extra bottles handy will ensure you won’t run out during outages.
  9. Keep the cold in: Leave your freezer and refrigerator doors closed as much as possible to preserve the temperatures inside. Did you know that a fully stocked freezer should keep food safe for up to two days and a refrigerator for four to six hours?
  10. Unplug your cables as soon as the power goes out: Consider any electrical connection as live during a power outage as power can return at any time. Unplug any electronic devices or equipment or switch it off at the wall, including fixed telephone cables. This will help prevent damage or injury due to surges that may occur when electricity is restored.
  11. Back up your data: If you save important data on our home computer, consider backing it up over the internet in case of a hard drive crash or unforeseen electrical fault. Online cloud-based backups are very convenient and are mostly automated, which means that you have one less thing to worry about.
  12. Know your emergency contacts: Save emergency contact information on your phone but also keep a printed copy close by. This should include emergency services such as the fire department, police and medical services. Also include contact information of friends and family along with your insurance information.
  13. Buy perishables in smaller amounts: With longer and more frequent blackouts, perishables like vegetables are more likely to spoil. So, shop sparingly. While your fridge/freezer can preserve food for a few hours without power, the higher stages may not give the system enough time to reach optimal temperatures. While we often advise buying in bulk to save, in this case, less is definitely more.
  14. Plan tasks around the schedule: Cook when you can so you don’t spend money on takeaways or going out. Time your laundry so you don’t end up with a half-washed load that needs to be rewashed when the power comes back. All these little expenses add up.
  15. Gather the family together: Instead of having each family member squirrelled away in their own room, gather everyone together. You’ll be using fewer lights and spending more quality time together.
Are we missing any tips you would like to add?

 

Electric surges are one of the biggest causes of damage to your household equipment during a power outage. Installing a surge protection device can help minimise some damage in unforeseen situations. Have a surge protection device fitted to your electrical distribution board or at the power outlets to electronic devices. Contact a profession electrical contractor to discuss the process and costs involved.

Video: Loadshedding Survival Tips:

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More Info on Loadshedding Survival Tips here: Straton Electrical
Twitter: https://twitter.com/MyPE
Facebook: https://facebook.com/MyPEco
Address: 13 Mangold Street, Newton Park, Gqeberha
Author: Alan Straton from Straton Electrical.
Images: For high res version/s of One image/s please contact Straton Electrical.

Sunsynk Lithium Ion Battery Technical Centre

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Gqeberha – August 2023: A worrying concern for most purchasers of Solar Systems is what type of backup and support they will get if their chosen equipment malfunctions or is damaged in an accident.

For most Solar PV equipment – inverters/batteries/panels that has meant getting your installer to package the faulty equipment and send it off to a ‘major’ centre such as Johannesburg, Durban or Cape Town.

The most frustrating problem for clents has been the wait as equipment is couriered to the technical centre, assessed, replaced and sent back.

When the equipment is out of warranty or the technical centre deems that the fault was due to human error then the back and forth of quotations from an unfamiliar business also serves to further delay getting clients back online and producing electricity.

Sunsynk identified that they needed a technical support center in Nelson Mandela Bay and appointed Straton Solar with a head office in Gqeberha, to do the support on behalf of local suppliers and installers.

Any Sunsynk Lithium-Ion battery that goes faulty can now be serviced locally – offering quicker turnaround times.

The technical center is a B2B center and only deals with local suppliers who sell Sunsynk Batteries to local installers. In other words, if you have a Sunsynk Battery with a prblem then your local installer will package it up and either drop the battery off with the supplier or get authorisation to drop it off directly at the Technical Center.
Sunsynk Battery – LFP Wall Mount 5.32kWh, 51.2V. Straton Solar

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More Info on Sunsynk Lithium Ion Battery Technical Centre here: Straton Solar
Twitter: https://twitter.com/MyPE
Facebook: https://facebook.com/MyPEco
Address: 13 Mangold Street, Newton Park, Gqeberha

Sunsynk Lithium Ion Battery Technical Centre Submission Details

Author: Alan Straton from Straton Solar.
Images: For high res version/s of One image/s please contact Straton Solar.