{"id":5874,"date":"2024-08-06T11:05:02","date_gmt":"2024-08-06T09:05:02","guid":{"rendered":"https:\/\/mype.co.za\/business\/?p=5874"},"modified":"2024-08-06T11:05:02","modified_gmt":"2024-08-06T09:05:02","slug":"shanaaz-helps-in-keeping-boardwalks-heart-beating-with-efficiency-and-passion","status":"publish","type":"post","link":"https:\/\/mype.co.za\/business\/shanaaz-helps-in-keeping-boardwalks-heart-beating-with-efficiency-and-passion\/","title":{"rendered":"Shanaaz helps in keeping Boardwalk\u2019s heart beating with efficiency and passion"},"content":{"rendered":"

Executive Secretary, Shanaaz Borman. celebrates more than a decade at The Bay\u2019s Playground.<\/p>\n

This year marks 15 years for Shanaaz Borman as Boardwalk Hotel and Casino\u2019s Executive Secretary, during which time she\u2019s played a supporting role to four General Managers as they managed the operations of Boardwalk and its 400-plus employees.<\/p>\n

The born-and-bred Gqeberha woman recalled how proud she was to be hired by Sun International to join Boardwalk Casino in 2009 as an Executive Office Administrator. \u201cThe interview process and tests were intense, it felt like a huge huge accomplishment. The training also made me feel like I wanted to be part of the team, deeply ingraining a sense of passion and dedication,\u201d said the 43-year-old, who still today does not walk past a piece of paper or glass without picking it up.<\/p>\n

As a hospitality business, a large part of her role is focused on customer service. \u201cI deal with complaints that reach our General Manager, Tati Tsunke\u2019s office. This means maintaining composure, being polite and calming the customer down by sorting the problem out. Most people are happy when you come back to them with feedback.\u201d As a wife and mother of two teenage daughters and a five-year-old son, Borman uses these skills in her personal life as well.<\/p>\n

Aside from daily administration support and project communication, for the past three years, under Tsunke\u2019s guidance, Borman has also managed Boardwalk\u2019s socio-economic development projects, which are a crucial focus for Sun International and aim to positively impact the community. \u201cI vet, monitor and evaluate the projects while leading the project team and timelines from start to finish. Last year we handed over the Walmer Township Cricket Nets which was my first big project, and we are looking at doing a coaching clinic in the next school holiday. Seeing the smiles on the faces of beneficiaries and knowing we are making a difference in their lives is the most amazing feeling,\u201d she said.<\/p>\n

Under Borman\u2019s leadership, Boardwalk last year won four awards at the Eastern Cape Gambling Board CSI Awards for various projects.<\/p>\n

\u201cThe satisfaction of seeing a project come to fruition from the planning stage to completion has fuelled my passion for studying in this field.\u201d She has completed many learnerships and courses with Sun International over the years such as a Business Administration Course and will study towards a Project Management Diploma next.<\/p>\n

\u201cBeing part of the changes at Boardwalk over the years has been amazing \u2013 when I joined, the hotel had not yet been built. You have to embrace change and go forward with it to get things done.\u201d She recalls working closely on the construction project which included arranging accommodation, flights and even renting and furnishing houses for the consultants. \u201cOver the years I have done it all and had the pleasure of meeting several famous people including various Miss South Africa\u2019s, Saudi princes, and soapie actress Katherine Kelly Lang from The Bold and the Beautiful.<\/p>\n

Having worked with three previous General Managers and now Tsunke, Borman said she had been lucky to enjoy good working relationships with all, despite their different leadership styles. \u201cCurrently we have a young, dynamic team, and a culture of openness and sharing under Tati, who lets you get the job done in your way while still driving you to achieve.\u201d<\/p>\n

In her spare time, she enjoys unplugging while camping at the beach, watching movies, cooking and braaing with her family.<\/p>\n

\"Shanaaz<\/a>
Shanaaz Borman – the Boardwalk Hotel and Casino\u2019s Executive Secretary.<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"

Executive Secretary, Shanaaz Borman. celebrates more than a decade at The Bay\u2019s Playground. This year marks 15 years for Shanaaz Borman as Boardwalk Hotel and Casino\u2019s Executive Secretary, during which time she\u2019s played a supporting role to four General Managers as they managed the operations of Boardwalk and its 400-plus employees. The born-and-bred Gqeberha woman […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[540],"tags":[603],"class_list":["post-5874","post","type-post","status-publish","format-standard","category-business-news","tag-boardwalk","entry"],"_links":{"self":[{"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/posts\/5874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/comments?post=5874"}],"version-history":[{"count":1,"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/posts\/5874\/revisions"}],"predecessor-version":[{"id":5876,"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/posts\/5874\/revisions\/5876"}],"wp:attachment":[{"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/media?parent=5874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/categories?post=5874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mype.co.za\/business\/wp-json\/wp\/v2\/tags?post=5874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}