In a recent drive to improve communications with prospective clients, Compare Car Insurance has taken the decision to implement a few changes to it’s website. Whilst these updates may seem simple and obvious, they are fundamental improvements to the customer journey and will enable a caller to speak with a call operative in their preferred native language. It can be very difficult to fully engage with a client and understand their insurance needs if they are forced to speak a language that they are not 100% comfortable with.
Many clients become frustrated when they are automatically forced into an initial sales funnel that attempts to determine both language and gender. It’s for this reason that Compare Car Insurance has decided to better serve our customer by giving them the option of selecting in which language the call centre sales representative first speaks to them.
A secondary gender selector further enables the system to select which companies are going to be the best fit. If for example you are a female, then the First For Women insurance products are a most likely fit and the quoting process is going to be tailored to suit your female profile. First For Women have invested a great deal of expertise in tailoring insurance products that are more affordable for it’s clientele and Compare Car Insurance is able to streamline this initial contact process by matching clients to appropriate insurance products.
Compare Car Insurance is committed to bringing you multiple quotes from only the best South African insurance companies. Expect these and other beneficial product and quoting improvement in the future.
More Info on Compare Car Insurance For You here: https://www.comparecarinsurance.co.za/contact-us/
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